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Alacrity - Data center & Workstation Maintenance Agreements

 

Data center relocations, office relocations, workstation relocationsSince the dawn, 1992, of commercial computing Alacrity engineering services, (and its earlier grandparents, such as The Computer Help Network of New York, and Hi-Techmovers of D.C.), has provided corporate customers with the highest quality of support, maintenance, configuration, and relocations services.

We provide a wide variety of SLAs (service level agreement) which can be molded to your specific situation.

Our maintenance services are provide by our subsidiary AMS, Inc., administered remotely via secure internet connections, and administered on-site through a combination of local resources and by visits from seasoned corporate experts dispatched from our Washington DC, Chicago, and San Francisco offices.

Alacrity can service and provide maintenance for equipment from a wide variety of OEMs (Dell, HP, IBM, SUN, EMC, etc.) on a single contract for multiple international locations. Alacrity technicians are certified by the OEM, but unlike OEM service reps, will utilize more expensive OEM parts as required to maintain warrantees, where comparable aftermarket parts will save you money, your Alacrity technician will let you know.

Next Business Day Onsite Service and Three Business Day Onsite Service

During the telephone based troubleshooting, the Alacrity Analyst will determine if an Onsite Service Technician must be dispatched to support a Qualified Repair. For Next Business Day Onsite Service, a technician typically arrives onsite the next business day.

For Three Business Day Onsite Service, a technician typically arrives onsite within three business days. There are specific restrictions and terms to this Service:

 Technicians are available Monday-Friday, excluding local national holidays, from 8:00 am to 6:00 pm local time.

 Calls received/ dispatches made after 5:00 pm local time will require an additional day for the Technician to arrive.

 In the event that additional parts/ resources are required once the Onsite Technician is at the Customerís site, work may be temporarily suspended. Work will resume when those additional parts/ resources are available.

Missed Service Visit: If the Customer or Customerís authorized representative is not at the location when the Onsite Technician arrives, the Technician cannot complete the required service. If possible, the Onsite Technician will leave a card to let the Customer know that they were there. If this occurs, the Customer may incur an additional charge for a follow-up service call.


We specialize in both domestic (US) and international contracts. Contracts can be written for terms ranging from 3-24 months. We offer contracts to augment or replace OEM contracts for;


H
ardware operational integrity
Server administration
Workstation administration

Please review our sample agreement here, and contact us for additional details.

 

 


Military Clients  Discounts
Fort Bliss-Data Center Relocations : Prep, Shutdown, Insure, Pack, Transport, Un-Pack, Restart!  Fort Hood - Data Center Relocations : Prep, Shutdown, Insure, Pack, Transport, Un-Pack, Restart!  ... IT relocation mistakes can reduce the integrity of the equipment.  Data center relocations, office relocations, workstation relocations since 1998. Engineering management Services. DC, NYC, Chicago, LA, Houston, Miami, Philadephia, Atlanta.  US government contractors since 2010.   
Fort Knox - Data Center Relocations : Prep, Shutdown, Insure, Pack, Transport, Un-Pack, Restart!  MONG - Data Center Relocations : Prep, Shutdown, Insure, Pack, Transport, Un-Pack, Restart!    IT relocation mistakes can reduce the integrity of the equipment.  Data center relocations, office relocations, workstation relocations since 1998. Engineering management Services. DC, NYC, Chicago, LA, Houston, Miami, Philadephia, Atlanta.  US government contractors since 2010.  IT relocation mistakes can reduce the integrity of the equipment.  Data center relocations, office relocations, workstation relocations since 1998. Engineering management Services. DC, NYC, Chicago, LA, Houston, Miami, Philadephia, Atlanta.  US government contractors since 2010.   
Fort Gordon - Data Center Relocations : Prep, Shutdown, Insure, Pack, Transport, Un-Pack, Restart!  Sheppard AFB - Data Center Relocations : Prep, Shutdown, Insure, Pack, Transport, Un-Pack, Restart!    IT relocation mistakes can reduce the integrity of the equipment.  Data center relocations, office relocations, workstation relocations since 1998. Engineering management Services. DC, NYC, Chicago, LA, Houston, Miami, Philadephia, Atlanta.  US government contractors since 2010.  IT relocation mistakes can reduce the integrity of the equipment.  Data center relocations, office relocations, workstation relocations since 1998. Engineering management Services. DC, NYC, Chicago, LA, Houston, Miami, Philadephia, Atlanta.  US government contractors since 2010.  IT relocation mistakes can reduce the integrity of the equipment.  Data center relocations, office relocations, workstation relocations since 1998. Engineering management Services. DC, NYC, Chicago, LA, Houston, Miami, Philadephia, Atlanta.  US government contractors since 2010. 
 

 

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