AES will implement a Customer's relocation of computer equipment by packing, loading, transporting, and unloading the Customer's systems. If contracted to do so, AES will also de-install the systems at the Customer's site and/or re-install and test the systems at the destination.
Re-Installation and Diagnostic Testing. After delivery at the Destination, AES will re-install and perform diagnostic functionality testing on all Supported Systems. Customer is responsible for re-installing and performing diagnostic functionality testing on all Other Systems.
Additional Fee Services. The services provided under the AES Program do not include site planning or consulting services, additional support products, such as environmental or electrical site planning, standby spare parts inventory or computer equipment, or the installation of memory, disk, or tape upgrades. However, these service are available to Customer on an additional per-service fee basis. The only tasks or deliverables AES will undertake or deliver under the AES Program are those specifically set forth herein.
Customer Questionnaire. Customer will complete the AES Customer Logistic Details Questionnaire ("Questionnaire") provided by AES. The information in the Questionnaire will provide the basis for the fees charged, the relocation schedule, and, if applicable, the insurance coverage obtained on the Customer's behalf. Customer will inform AES of any changes to the information provided in the Questionnaire in accordance with Section 4, below. Customer will be solely responsible for any expenses, loss, or damage resulting from its provision of incomplete or inaccurate information in the Questionnaire.
Point of Contact. On the Questionnaire, Customer will supply AES with the name and telephone number of the individual who will act as AES's point of contact for the purposes of this program. The point of contact will be familiar with all of the information provided to AES on the Questionnaire.
Notifications. Customer is responsible for notifying its lien creditors, landlords, equipment lessors, and all other third parties of its relocation.
Software. Customer is responsible for de-installing, re-installing, and performing back-up or archival reproductions of all software and data contained within all of its systems.
Delays. In the event that relocation services are delayed, Customer will be responsible for payment of additional fees and out-of-pocket costs incurred by AES, including the cost of replacing or extending insurance coverage, technical resource costs such as field engineer time, and warehousing, storage, or additional transportation charges.
Retainers are required for all new customer projects to be put on the operational schedule. Note: If retainers are received with such short dates then we may need to pull in a crew from the region. In that case the client is responsible for reasonable travel expenses (including; travel, lodging, meals : FAR schedules).
Retainers are used to cover administrative expenses related to crew formation, equipment rental, crew readiness, etc. These expenses are actually incurred once the retainer is received, and or, the agreement with AES. If the work is cancelled for the convenience of the customer, the retainer is retained by AES. Your sales person may, with partners approval, offer a portion of the retainer as a credit towards future projects, within a limited time period, (usually 18-24 months), he may also offer a cash payout at the end of the credit period, but this is by discretion. If the work is cancelled for AES convenience then a portion of the retainer will be returned to the client, after expenses are deducted.
Claims for Loss.
When AES unpacks Customer's systems at the Destination, Customer is responsible for immediately inspecting the systems and notifying AES of any damage to them.
If Customer identifies loss or damage to a system, Customer will promptly provide AES with all details of the claim so that AES may file the claim on the Customer's behalf.
Claims for loss, damage, injury, or delay due to de-installation or re-installation of Supported Systems must be submitted to AES in writing within thirty (30) days after the date of relocation. Recovery will not be permitted for claims submitted after the thirty day notice period has passed.
Inspection. Prior to de-installation and relocation, AES may inspect any systems, the Customer's location, and the Destination in order to note any pre-existing physical damage to systems and to confirm that the information provided in the Questionnaire is accurate. AES may adjust the relocation schedule and fees charged in the event that this inspection reveals inaccuracies in the Questionnaire.
Modifications. Customer will notify AES in writing at least three (3) days in advance of de-installation of any changes to the information provided by Customer in the Questionnaire. AES will use reasonable efforts to accommodate Customer's changes, on the condition that the relocation schedule and the fees charged are adjusted accordingly.
In the event that Customer purchases the above-described Services from AES, this Service Listing or SOW is incorporated by reference in and subject to the terms of the agreement which has been most recently entered into by the parties and under which Customer may order products and services from AES ("Agreement"). AES is not obligated to perform the Services described in this Service Listing or SOW unless Customer has an Agreement with AES and has received an order confirmation from AES accepting Customer's purchase order or electronic order for the Services.
This Service Listing or SOW does not constitute an offer by or invitation to contract with AES. The Services described above are subject to availability and unless otherwise stated, are only available within the above-referenced country. Any reference to " Customer" in this Service Listing refers to the party that enters into the Agreement with AES. Such party may be referred to in the Agreement as "Company", "Customer" or other appropriate term.